Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy explains how [Legal Entity Name] ("Zavaya," "we," "us," or "our") collects, uses, shares and protects your personal data when you visit or make a purchase on www.zavayaclothing.com (the "Website").

By using the Website, you agree to the collection and use of information as described in this policy. If you don't agree, please stop using the Website.

Note: Please ensure that all business details, third-party partners and data-handling practices mentioned in this policy accurately reflect Zavaya's actual operations before publishing.

1. Who We Are

This Website is owned and operated by:

Zavaya
2A, Dr Biresh Guha Street,
Kolkata - 700017, India.

2. Information We Collect

We collect the following categories of personal data:

a) Identity & Contact Information

Name, email address and mobile number.
Date of birth (only if you choose to provide it).
Billing and shipping address.

b) Account Information

Login credentials, if you create an account.
Order history and saved preferences.

c) Transaction Information

Order details and purchase history.
Payment status. We do not store your card, UPI or net-banking credentials. These are processed directly by our payment partners ([Payment Partner Name, e.g., Razorpay]).
The payment method you selected, including Cash on Delivery (COD) and Partial COD, if offered.

d) Technical & Usage Information

IP address, browser type and device information.
Pages visited, time spent on the Website and referral source.
Cookies and similar technologies (see Section 6).

e) Communications

Information you share with us through customer support, feedback forms, reviews or contests.

3. How We Collect Information

Directly From You: When you create an account, place an order, sign up for our newsletter or contact us.
Automatically: Through cookies, analytics tools and tracking pixels (for example, advertising platforms like Meta and Google) as you browse our Website.
From Third Parties: Such as payment gateways and logistics partners, only as needed to process and deliver your order.

4. How We Use Your Information

We use your personal data to:

Process and fulfil your orders, including payment, packaging and delivery.
Keep you updated about your orders, account or support requests.
Send you news, offers and new-collection updates (you can opt out anytime).
Improve our Website, products and customer experience.
Detect and prevent fraud or unauthorised transactions.
Comply with applicable legal and regulatory requirements.

5. Legal Basis for Processing

We process your personal data based on your consent, where required, and other lawful grounds permitted under applicable law, including processing necessary to fulfil your orders, provide requested services and comply with legal obligations.

You can withdraw your consent at any time by writing to zavayaclothing@gmail.com. Please note that withdrawing consent may affect our ability to provide certain services, such as completing an order already placed.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Keep you logged in and remember your cart and preferences.
Analytics Cookies: Understand how visitors use our Website.
Advertising Cookies: Show you relevant advertisements on third-party platforms such as Google and Meta, where applicable.

You can control or disable cookies through your browser settings and, where available, through our cookie preference controls. Disabling some cookies may affect how the Website works.

7. Sharing of Information

We do not sell your personal data. We share your information only with trusted third parties and only as needed to run our business and provide our services.

Payment Processing

Razorpay (subject to confirmation of the payment gateway used).

Logistics & Delivery

Delhivery (subject to confirmation of the logistics partner used).

For Cash on Delivery orders and Partial COD orders, where applicable, your name, phone number, address and order amount may be shared with our logistics partners and their verification systems so they can confirm the order and collect payment on delivery.

Other Third Parties

Analytics and marketing platforms, such as Google Analytics and Meta, to understand Website usage and run advertising, where applicable.
Government or regulatory authorities, where required by law.

We take reasonable steps to ensure that third-party service providers handle your personal data in accordance with applicable data protection requirements and only for authorised purposes.

8. Data Storage & Security

We use reasonable security practices and procedures, including appropriate technical and organisational safeguards, to protect your personal data from unauthorised access, alteration or disclosure.

That said, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We keep your personal data only for as long as necessary for the purposes described in this policy or as required by applicable law.

9. Your Rights

Subject to applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and the rules in force, you may have the right to:

Access information about the personal data we process about you.
Correct or update inaccurate or incomplete personal data.
Withdraw your consent at any time, where processing is based on consent.
Request erasure of your personal data, subject to legal and contractual requirements.
Raise a grievance about how your personal data is handled.
Nominate another individual to exercise your rights in accordance with applicable law.

To exercise your rights, please write to us at zavayaclothing@gmail.com.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have collected such information without appropriate authorisation, please contact us so that we can take appropriate action in accordance with applicable law.

11. Grievance Officer

If you have a complaint or concern about how your personal data is handled, please contact our Grievance Officer:

Grievance Officer
Name: Sk Ehtesham
Email: skehtesham7@gmail.com
Phone: +91 9073179107
Address: 2A, Dr Biresh Guha Street, Kolkata - 700017, India.

We will acknowledge and address grievances within the timelines prescribed by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. The latest version will always be available on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Zavaya
2A, Dr Biresh Guha Street,
Kolkata - 700017, India.
Email: zavayaclothing@gmail.com