Terms & Conditions

Last Updated: [Insert Date]

Please read these Terms & Conditions ("Terms") carefully before using www.zavayaclothing.com (the "Site"). By browsing the Site, creating an account or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, please don't use the Site.

The Site is owned and operated by [Legal Entity Name], a company incorporated in India, doing business as Zavaya ("Zavaya," "we," "us" or "our"). "You" and "User" mean anyone who visits or uses the Site.

1. What We Offer

Zavaya is a contemporary menswear brand from Calcutta. Through the Site, you can browse and buy our clothing and related products ("Products") at the prices displayed on the Site.

2. Accepting These Terms

Your use of the Site and any purchase you make means you accept these Terms. Any additional terms shown with a specific product or offer also apply to that sale. If they conflict with these Terms, the additional terms will apply to that sale to the extent permitted by law.
We may update these Terms or our Privacy Policy from time to time by posting the revised version on the Site. The updated version takes effect when posted, and continuing to use the Site means you accept the revised Terms, subject to applicable law. Where appropriate, we'll also notify you by email.
We reserve the right to decline account registration where permitted by applicable law.

3. Using the Site

We grant you a limited, personal and non-transferable licence to use the Site for lawful personal shopping purposes. This licence does not allow you to:

Copy or download account information for the benefit of another business or third party.
Post or send content you have no right to share, including someone else's intellectual property.
Upload viruses or any code that could harm or interrupt the Site, or anyone's devices or networks.
Place an unreasonable load on our systems.
Use bots, scrapers, data-mining or similar automated tools without our written permission.
Bypass any measures we use to protect or restrict access to the Site.
Create unauthorised links to the Site or frame its content.

Any unauthorised use may result in suspension or termination of your licence to use the Site and may lead to further action as permitted by law.

4. Availability of the Site

We aim to keep the Site available around the clock, but it may occasionally be unavailable for maintenance, technical issues or reasons outside our control. We may modify, suspend or discontinue any part of the Site, including its content or features, at any time, subject to applicable law.

We are not responsible for interruptions or data loss caused by internet connectivity issues, third-party services or circumstances beyond our reasonable control.

5. Your Account

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You're responsible for keeping your password confidential and for activities that take place under your account.
Tell us immediately at zavayaclothing@gmail.com if you notice any unauthorised use of your account.
Please log out at the end of each session, especially on shared devices.
We are not liable for loss or damage resulting from your failure to maintain the security of your account, except where liability cannot be excluded under applicable law.

6. Orders & Pricing

When you place an order, you are making an offer to buy the Products you've selected. An order is accepted when we confirm it.
We work hard to offer fair prices, but we don't guarantee that our prices are the lowest in your city or region. Prices and availability can change without prior notice.
Mistakes happen. If a Product is listed at the wrong price or with incorrect information, we may contact you for instructions or cancel your order and let you know. If payment has already been taken, we'll refund it to your original payment method, subject to applicable law.
We may take payment before dispatching your order.

7. Cancellations

By You

You can request cancellation within [24 hours] of placing your order, provided it has not yet been processed or shipped. Cancellation requests are subject to order status and confirmation by our team.

Once an order has been processed or dispatched, cancellation may not be possible. Where an order is cancelled before processing, we'll refund the eligible amount to your original payment method, subject to applicable law.

By Us

We may refuse or cancel an order for legitimate reasons, including when quantities are limited, there is an error in price or product information, a Product has a quality issue, or further verification is required.

We'll contact you if your order is cancelled or if we need more information. If you've already paid, we'll refund the eligible amount to your original payment method.

8. Payments & Cash on Delivery

Card & Online Payments

You confirm that any card or payment details you provide are correct and that you are authorised to use the selected payment method.
Payments are processed securely through our payment partners. We do not store your complete card details or sensitive banking credentials.
We may share relevant transaction information with payment service providers and fraud-prevention partners where necessary to process payments or prevent unauthorised transactions.

Declined Transactions

We are not responsible for losses arising from payment authorisation being declined by your bank or payment provider, including where a transaction exceeds a limit set by your bank, except where applicable law requires otherwise.

Cash on Delivery (COD)

COD may be available at select PIN codes in India, subject to order value limits and verification requirements. COD orders are handed over only after the full payment is made to the delivery partner.

Partial COD

If offered, Partial COD may be available on select products and PIN codes, subject to verification and internal checks. A specified amount is paid online, and the remaining balance is paid upon delivery. Any fees and refund conditions will be communicated during checkout and will be subject to applicable law.

9. If We Can't Deliver Your Order

Occasionally, we may be unable to deliver a confirmed order for reasons such as:

The Product is no longer available.
A supplier or manufacturer cannot deliver the Product to us.
The Product fails our quality check.
There is an error in the price or product information.

In these cases, we'll inform you and refund any prepaid amount to your original payment method, subject to applicable law. Nothing in this section limits your statutory consumer rights.

10. Fraud & Misuse

We monitor accounts and transactions to help prevent fraud and misuse. If we detect fraudulent or abusive activity, such as multiple accounts being used to misuse offers, fraudulent payments or unauthorised transactions, we may take appropriate action, including suspending accounts, cancelling affected orders or reporting the activity to relevant authorities.

Any recovery of costs or legal action will be subject to applicable law. Any refunds will be handled in accordance with our Return & Exchange Policy and applicable consumer protection requirements.

11. Product Colours & Appearance

We do our best to show product colours and details accurately. However, screen settings, lighting and device displays may cause slight differences between the images shown on the Site and the actual Products.

Fabric, handwork and artisanal details can also vary slightly from piece to piece. Such variations may be part of the product's design and craftsmanship.

12. Electronic Communications

When you use the Site or write to us, you agree to communicate electronically and to receive notices from us by email or through posts on the Site, where legally permitted.

We may send you updates about your account and orders, along with news and promotional offers. You can unsubscribe from promotional messages at any time using the unsubscribe link or by writing to us.

Offers, promotions and discounts may change or be withdrawn at our discretion, subject to any specific terms communicated with the offer and applicable law.

13. Disclaimer of Warranty

Except as required by applicable consumer protection law, the Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties regarding accuracy, availability, security or fitness for a particular purpose.

We aren't responsible for the accuracy of opinions or statements made on the Site by anyone other than us, or for the content or reliability of third-party websites we link to. Please use your own judgement when accessing external websites.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Zavaya and its directors, employees, agents, affiliates and licensors will not be liable for indirect, incidental, special or consequential damages, including loss of profits, opportunity, goodwill or data, arising from the use of the Site or purchase of Products.

Nothing in these Terms excludes or limits any rights or remedies available to you under applicable consumer protection law or any liability that cannot legally be excluded or limited.

15. Third-Party Services

The Site may link to or work with third-party services, such as payment gateways, courier companies and other service providers. Those services may operate under their own terms and privacy policies. We are not responsible for the independent operations of third-party services, subject to our obligations under applicable law.

16. Trademarks & Content

The Zavaya name, logo and all other marks displayed on the Site belong to us or their respective owners.

All content on the Site, including text, photographs, videos, graphics, designs and software, is protected by copyright and other intellectual property laws.

You may not copy, modify, distribute, display, sell, license or create derivative works from any Site content, or use it for commercial or public purposes, without our prior written permission or the permission of the relevant rights holder.

Downloading or viewing content does not give you any ownership rights over it.

17. Governing Law & Disputes

These Terms are governed by the laws of India.

Subject to applicable law and the jurisdiction of consumer forums and other competent authorities, the courts at Kolkata, West Bengal, shall have jurisdiction over disputes arising from these Terms.

18. Contact Us

Questions about these Terms? We're happy to help.

Zavaya
2A, Dr Biresh Guha Street,
Kolkata - 700017, India.
Email: zavayaclothing@gmail.com