Shine Bright: Exclusive Fashion Offers Await
Free Worldwide Shipping on $500+ Orders
0

Shipping & Delivery

From our Calcutta studio to your doorstep. Here's how your Zavaya gets to you.

Shipping Within India

We ship through trusted courier partners. Orders within India usually arrive within 3–5 business days from the date of dispatch. Once your order ships, we'll send you a tracking ID by email and WhatsApp so you can follow its journey.

We do everything we can to deliver on time, but occasional delays due to weather, strikes or festive-season demand are beyond our control. Delivery timelines for pre-orders, limited-edition drops and promotional products may vary, and we'll mention any changes on the respective product page.

Good to Know

  • Multiple Items: If your order has more than one product, we'll try to deliver everything together, subject to stock availability.
  • One Address Per Order: We ship to a single address per order. To send gifts to different addresses, please place separate orders.
  • No P.O. Box Deliveries: We're unable to deliver to P.O. Box addresses, and we can't be responsible for orders sent to such addresses that go undelivered.
  • Order Changes: Once an order is confirmed, it can't be edited. If you need an address correction, write to us before your order ships and we'll do our best to help.
  • Not Home on Delivery Day? Let our team know in advance at zavayaclothing@gmail.com and we'll help you reschedule, subject to courier availability.
  • Delivery Attempts: Our courier partners will attempt delivery up to three times. If all attempts fail, the order may be cancelled.
  • Cash on Delivery (COD): COD availability may depend on your PIN code. COD orders are handed over only after full payment is made.
  • Delivery and COD Charges: Delivery and COD charges, where applicable, are non-refundable, subject to applicable consumer protection requirements.

Saturdays, Sundays and public holidays are not counted as working days for standard deliveries.

International Shipping

Zavaya offers international shipping through reliable courier partners. International orders typically arrive within 7–10 working days from the date of dispatch. Customs processing and other international transit requirements may add extra time, which is beyond our control.

  • Doorstep Delivery: Depending on the destination and courier service, your order may be delivered to your doorstep or mailbox. A signature may be required in certain locations.
  • No COD: Cash on Delivery is not available for international orders.
  • Customs Duties and Taxes: Your country's customs authority or courier may ask you to pay import duties, taxes or related charges. These are the customer's responsibility and must be settled directly with the relevant authority or courier.
  • Refused Shipments: If a customer refuses to pay applicable customs duties or taxes and the order is returned to us, the refund will be subject to applicable laws and the circumstances of the shipment.
  • Need Help With Customs? Write to us and we'll gladly guide you.

International orders cannot be returned or exchanged, except where required by applicable law. However, if your product arrives defective or damaged, please contact us at zavayaclothing@gmail.com within 48 hours of delivery, along with clear photographs and an unpacking video.

Once dispatched, an order cannot be cancelled.

Need Help With Your Order?

We're happy to help.

Made in India, shipped with care.