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Return & Exchange Policy

We want you to love what you wear. If something isn't right, here's how we make it right.

How to Start a Return or Exchange

Not happy with your purchase? Write to our Customer Care Team at zavayaclothing@gmail.com within 3 days of delivery, quoting your order number. We'll guide you through the rest.

If your product arrives defective or damaged, please let us know within 24 hours of delivery, along with clear photos of the product.

Return & Exchange Conditions

  • Products must be unused, unworn, unwashed and undamaged, in their original packaging with all tags, the invoice and courier receipt intact.
  • Please pack the item securely so it reaches us safely.
  • Damaged or soiled products are not eligible for return or refund unless reported within 24 hours of delivery.
  • Exchanges are processed only after we receive and verify the original product.
  • Exchanged items cannot be returned again.
  • Customised or made-to-measure items and accessories are not eligible for return or exchange.
  • Returns and exchanges are available only for items of equal or higher value.
  • An unpacking video is required if you're reporting a damaged or missing item. Please record it from the moment you open the parcel.

Refunds

We process refunds only to your original payment method.

  • Prepaid Orders: The refund goes back to your original source of payment (card, UPI, wallet, etc.).
  • Cash on Delivery Orders: We'll send you a secure payout link to collect your refund details. Please complete it within 24 hours of receiving it.
  • Accurate Details Matter: Please make sure the refund details you share are correct. Zavaya can't be responsible for delays or failures caused by incorrect or incomplete information.
  • Quality Check: Where applicable, refunds begin only after the returned product passes a quality check.
  • Timelines: Once we've initiated your refund, the time it takes to show up depends on your bank or payment provider and is outside our control. Typically, refunds take 7–8 business days.
  • Refund requests must follow the return and exchange conditions mentioned above.

International Orders

  • We don't accept returns or exchanges on international orders.
  • If your product arrives defective, please email us at zavayaclothing@gmail.com within 48 hours of delivery, along with photos of the issue.
  • An unpacking video is required for any damaged or missing item.
  • Once dispatched, an order cannot be cancelled.

Please Note: Saturdays, Sundays and public holidays are not counted as working days when processing returns, exchanges or refunds.

Need a Hand?

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At Zavaya, a good fit is a promise, not an accident.